Our Return Policy

Due to the fact that our blankets are customized to specific customer orders and used in a personal way, we will only accept returns based on the following:

  • The blanket has not been used.
  • It is shipped back to Hippo Hug within two weeks of you receiving it and you have contacted info@hippohug.ca upon receipt to notify them of the issue and they have authorized return

Please note:

  • A refund will be issued only on the cost of the blanket, not the shipping fee.
  • There will be a 20% restocking fee.
  • Refunds will only be issued after we receive the blanket and its condition inspected. Blankets that have dirt/stains on them, smell like cigarette smoke or other strong household odors, have been washed or put in the dryer will automatically not be accepted upon return for a refund.

Non-medical face masks:

  • All masks and face coverings are non-refundable and non-returnable.
  • Please get in touch with Hippo Hug if you are experiencing an issue with your masks and we will do our best to help.

Important information about items for pick up:

    • Any item that is not picked up within 6 months of the order will be donated to a local charity, no refunds or returns will be issued for items not picked up.