Our Return Policy

Due to the fact that our blankets are customized to specific customer orders and used in a personal way, we will only accept returns based on the following:

  • The blanket has not been used.
  • It is shipped back to Hippo Hug within two weeks of you receiving it and you have contacted info@hippohug.ca upon receipt to notify of the issue

Please note:

  • A refund will be issued only on the cost of the blanket, not the shipping fee.
  • There will be a 20% restocking fee.
  • Refunds will only be issued after we receive the blanket and its condition inspected. Blankets that have dirt/stains on them, smell like cigarette smoke or other strong household odors, have been washed or put in the dryer will automatically not be accepted upon return for a refund.